Get in Touch
We keep a small, dedicated inbox for every kind of question so your message reaches the right person the first time. Pick the channel below that fits, and we'll take it from there.
We read every email personally and typically reply within 1–2 business days.
Support
Account access, subscriptions and billing, syncing issues, or anything not working as expected.
What to include
- The email address on your Neurako account
- Your device and app version (e.g. iOS 18, app v2.4)
- What you expected to happen vs. what actually happened
- Screenshots or steps to reproduce the issue, if possible
Privacy
Data access, export, correction, or deletion requests, and any questions about how your data is handled.
What to include
- The email address on your Neurako account
- The specific request: access, export, correction, or deletion
- Any details needed to verify you own the account
Security
Responsible disclosure of a vulnerability or security concern. Please do not post it publicly first.
For scope and safe-harbor terms, see our responsible disclosure policy.
What to include
- The affected feature, endpoint, or page
- Clear, minimal steps to reproduce the issue
- The potential impact, and a proof of concept if you have one
- Your contact details, so we can follow up on progress
Social & Partnerships
Press, creator collaborations, co-marketing, or partnership proposals.
What to include
- Who you are and who you represent
- Links to your channel, publication, or audience
- What you're proposing and your ideal timeline
Feedback & Ideas
Feature requests, product feedback, or ideas for what to build next.
What to include
- What you'd like to see added or changed
- The problem it would solve for your studying
- Screenshots or examples, if they help explain the idea