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Hilfe & Support

Support

Hier findest du Hilfe zum Neurako-Kontozugriff, zu Abonnements, Datenschutzanfragen und allgemeinen Produktfragen.

01. So erreichst du uns

Support: [email protected]

General enquiries: [email protected]

Privacy enquiries: [email protected]

02. Kontozugriff & MFA

If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.

Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.

03. Abrechnung & Abonnements

Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.

For web billing questions, contact [email protected].

Siehe auch our Nutzungsbedingungen.

04. Datenschutz & Datenanfragen

For account deletion, data deletion, or privacy questions, email [email protected].

Helpful links: Datenlöschung, Datenschutzerklärung, and Nutzungsbedingungen.