Ayuda
Obtén ayuda con el acceso a tu cuenta de Neurako, suscripciones, solicitudes de privacidad y preguntas generales sobre el producto.
01. Cómo contactarnos
02. Acceso a la cuenta y MFA
If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.
Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.
03. Facturación y suscripciones
Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.
For web billing questions, contact [email protected].
Ver también our Términos de servicio.
04. Privacidad y solicitudes de datos
For account deletion, data deletion, or privacy questions, email [email protected].
Helpful links: Eliminación de datos, Política de privacidad, and Términos de servicio.