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Ayuda y soporte

Ayuda

Obtén ayuda con el acceso a tu cuenta de Neurako, suscripciones, solicitudes de privacidad y preguntas generales sobre el producto.

01. Cómo contactarnos

Support: [email protected]

General enquiries: [email protected]

Privacy enquiries: [email protected]

02. Acceso a la cuenta y MFA

If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.

Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.

03. Facturación y suscripciones

Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.

For web billing questions, contact [email protected].

Ver también our Términos de servicio.

04. Privacidad y solicitudes de datos

For account deletion, data deletion, or privacy questions, email [email protected].

Helpful links: Eliminación de datos, Política de privacidad, and Términos de servicio.