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Ajuda e Suporte

Suporte

Obtenha ajuda com acesso à conta Neurako, assinaturas, solicitações de privacidade e perguntas gerais sobre o produto.

01. Como nos encontrar

Support: [email protected]

General enquiries: [email protected]

Privacy enquiries: [email protected]

02. Acesso à conta e MFA

If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.

Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.

03. Faturamento e assinaturas

Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.

For web billing questions, contact [email protected].

Veja também our Termos de Serviço.

04. Privacidade e solicitações de dados

For account deletion, data deletion, or privacy questions, email [email protected].

Helpful links: Exclusão de Dados, Política de Privacidade, and Termos de Serviço.