Suporte
Obtenha ajuda com acesso à conta Neurako, assinaturas, solicitações de privacidade e perguntas gerais sobre o produto.
01. Como nos encontrar
02. Acesso à conta e MFA
If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.
Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.
03. Faturamento e assinaturas
Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.
For web billing questions, contact [email protected].
Veja também our Termos de Serviço.
04. Privacidade e solicitações de dados
For account deletion, data deletion, or privacy questions, email [email protected].
Helpful links: Exclusão de Dados, Política de Privacidade, and Termos de Serviço.