Skip to main content
NeurakoLearn smarter
Help & Support

Support

Get help with Neurako account access, subscriptions, privacy requests, and general product questions.

01. How To Reach Us

Support: [email protected]

General enquiries: [email protected]

Privacy enquiries: [email protected]

02. Account Access & MFA

If you're having trouble signing in or completing multi-factor authentication, contact support and include the email address associated with your account.

Do not send passwords, one-time codes, or recovery codes by email. We can help you understand the next recovery steps and confirm the right account to restore access to.

03. Billing & Subscriptions

Subscriptions purchased through the Apple App Store or Google Play are managed through those platforms. Refunds and billing changes for in-app purchases must be requested through the platform you used to purchase.

For web billing questions, contact [email protected].

See also our Terms of Service.

04. Privacy & Data Requests

For account deletion, data deletion, or privacy questions, email [email protected].

Helpful links: Data Deletion, Privacy Policy, and Terms of Service.